Manager Compliance and Risk in Pasig at The Results Companies LLC

Date Posted: 11/25/2019

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Job Description

Company Overview

Named the 2015 \"Best Voice Excellence Company\" in the Philippines by ICT International and Inc.Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

Position Overview

This position is responsible for the development and coordination of the Governance, Risk and Compliance program within Compliance & Risk Management. This person should have strong interpersonal skills, good written skills, risk analysis background and the ability to build relationships and influence business process owners. This position has several principal responsibilities as follows: Directly responsible for procedures and controls to ensure compliance with applicable regulatory and legal requirements as well as developing sound risk management practices down to the agent level. Establish and oversee a robust BCP/DRP process, formal risk analysis and self-assessments program for various lines of business, including management of information security risk. Helps ensure compliance with HIPAA, PCI and Service Organization Controls (SOC). This person will be expected to support enterprise reporting.

Duties and Responsibilities

Assume ownership of the overall business recovery processIdentify and categorize outage exposures that could cause business interruption and perform BIAIdentify and develop risk strategy for mitigating risk to customer and processesAssist with development and maintenance of compliance processesDevelop or implement risk-assessment models and methodologiesPerform operational assessment and work with result sites/customers to mitigate top risks and produce reports or presentations that outline findings, explain risk positions, or recommend changesMaintain risk register and devise systems and processes to monitor validity of risk modeling outputsHelp develop comprehensive approach to mitigate fraud risk


Bachelor's degree in Business Administration,Minimum of 5 years experience in a similar roleStrong communication, presentation and risk assessment skills


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