Manager Recruiting in Richmond, VA at The Results Companies LLC

Date Posted: 12/3/2019

Job Snapshot

Job Description

Company Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results' Network Operating Center is co-located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner's growth has enabled us to expand our global footprint. With over 20,000 employees across the globe, The Results Companies' expertise extends beyond call centers. We're experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results' current client portfolio consists of 82 Partners across various industries inclusive of the following:

  • Healthcare
  • Insurance
  • Wireless Telecommunications
  • Financial Services
  • Energy
  • Education
  • Subscriber Based Entertainment
  • Tax Services
  • Retail
  • Cable/MSO

    Vision Statement

    Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

    Driven by our \"expect greater\" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

    The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

    Position Overview

    The Recruiting Manager delivers high quality professional candidates to the organization and advances the company's employment brand across numerous markets and professional communities. The Recruiting Manager develops strategic recruiting plans that enable the Results Companies to meet business and talent objectives.

    Duties and Responsibilities

    • Develops recruiting and retention strategies and related action plans while implementing best practices to support the volume/agent hiring requirements of the organization.
    • Serves as primary liaison between senior leadership and the site recruiting team.
    • Uses various traditional and non-traditional recruiting techniques. Participates in the development, implementation and administration of creative and strategic processes, tools in coordination with the Sourcing Manager
    • Manages recruiting budget and expenses and plans out needs 6 months to 1 year.
    • Identifies the recruiting, sourcing and retention implications of the business strategy. Anticipates client's needs and delivers talent solutions that enable the execution of the business strategy.
    • Participates in the succession planning process to develop appropriate recruiting strategies to meet staffing needs.
    • Oversees filling of all open positions/ requisitions in a timely fashion and with a diverse slate of candidates.
    • Manages the Site Recruiting Team by providing leadership, direction and mentoring
    • Drives results, ensuring that staffing activity is meeting/exceeding client requirements
    • Thorough understanding of all federal and state regulations affecting areas of recruiting and selection and remains current with changes in employment laws
    • Contributes to the development and consistent execution of best practices in staffing and recruiting using labor market analysis
    • Implements strategies and tactics to address high volume, rapid response and proactive recruiting needs for a growing company.
    • Collaborates with management and recruiting teams to identify and remove obstacles related to filling open positions.
    • Manage and supervise recruiting activities at large or complex sites
    • Leads data research, report trends and develops action plans around attrition


    Qualifications

    • Bachelor Degree in Administration, Business or related field.
    • Minimum 2 to 5 years of relevant work experience
    • Excellent presentation and communication skills
    • Candidate should be a savvy, results-oriented individual with a high energy level and an enthusiastic approach
    • Must be detail oriented, methodical, focused
    • Demonstrate relationship and leadership skills to influence and work with multiple internal and external client contacts
    • A strong focus; understanding and appreciation of contact and knowledge management
    • Demonstrated record of success in increasingly responsible positions within the call center industry
    • Strong interpersonal and relationship-building skills
    • Excellent problem solving, conceptual thinking, quantitative and analytical skills
    • Able to work effectively in a rapidly changing environment while generating significant output at high performance levels
    • Strong skills and proficiency in MS Office product suite (Word, PowerPoint, Excel)
    • Self-motivated with proven project management skills; experience managing multiple concurrent engagements
    • Demonstrated record of success in increasingly responsible positions within the call center industry
    • Must be able to pass a criminal background check